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There were 28 questions found in this category:
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 Are you running PHP as a module?
No, we are running PHP through CGI which means that your scripts
must not have permissions higher than 755. If any of your scripts
tell you to change your .php files to permission 777 you can ignore
this.Also, because of the way phpsuexec works you will no longer
be able to place PHP directives ...
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Can I have more than eight characters in my customers' usernames?
Unfortunately no as this is a limitation set by cPanel, and cannot be changed.
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Can I host .co.uk .co.nz and other types of domain names that I have registered elsewhere?
Yes, you can host any type of domain name here at Enetica. As long as the domain is currently registered, you can host it here on our servers.Note that when you are ready to serve the website from here, you will need to change the nameservers to:ns1.instanthosting.com.auns2.instanthosting.com.au&nbs...
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Can I limit what my customers can see in their cPanel interface?
Yes, you can. This is useful for customers who are not too familiar with cPanel. Sometimes it is best to limit what they can use so that they do not start using features they do not understand and cause unnecessary support issues.In your WHM, find the "Feature Manager" link under Packages on th...
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Can I suspend my customers?
Yes, through the WHM you can suspend and unsuspend customers at will. This process takes only a few minutes and can be done as many times as you like.
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Can I turn register_globals on?
Globally, we have the register_globals PHP parameter set to OFF.
Unfortunately we do not allow you to modify this value in either php.ini or in .htaccess files.
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Can the server act as a secondary MX for a domain?
No, we do not run a secondary MX ETRN type service.However, as an alternative you may point your second priority MX record to us and collect mail in POP accounts as per usual. You could then download any mail that you missed via a POP client.
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Do I have the option to apply branding to my account?
Yes, you can run all your services off your own domain name for transparency.Also, your WHM (web host manager software) has a branding module that allows you to have your logo displayed all throughout the administrative interface that your customers will use.Details are provided in th...
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Do the hosting accounts have php safe mode off by default?
No, php safe mode is turned on by default for all hosting plans.
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Do you run backups?
Yes, we currently back up our data daily.
However, we do this for our own recovery procedures and do not offer file recovery as a service.
If you feel that you may need your data backed up, we suggest that you
take advantage of the backup feature through the cPanel interface. ...
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Does my SSH account allow me to edit customer config files?
No, the shell that you are given is jailed, meaning that you cannot edit anything outside of your own webspace.
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How do I change the IP of my nameservers?
If you have created your own nameserver and wish to modify the IP you will need to contact our support department (preferably via email) requesting we update them for you. You will need to supply us with: the hostnames that need changing
the IP addresses that need changing
the domains passwor...
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How do I check the total disk space used by my accounts?
To find out how much disk space your accounts are using, go to the 'WebHost Manager', and click on "Create a New Account". This will then show you the 'Account Resource Limits', which explain how much is allocated and left over in the reseller accounts.
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How do I create accounts?
Log into your RWI at https://www.enetica.com.au/server-live/rwi.cgiClick on "Configure" under the 'Reseller Hosting' menu.Click on "Add new cPanel reseller"Your cPanel username and cPanel Password are emailed to you when you first set the account up. The Remote access key can be obtained by ...
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How do I restore a MySQL database?
All Mysql restores are to be done either using the PhpMyAdmin tool within your customer's cPanel or via SSH (for advanced users).
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How do my customers access their webmail?
Your customers can use the following URL:http://www.DOMAINNAME.com.au/webmailThis will redirect them to the login page for the webmail clients. They will need to use the email address they are attempting to check as the username, and the password for that account.
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How do the reseller hosting packages work?
When you purchase a reseller hosting package from us, you are allocated a certain amount of space on our servers, and a limited amount of bandwidth per month (dependent on the reseller hosting plan that you purchase).You then divide this amongst your customers, charging as you see fit - the only add...
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How do you work out the bandwidth allocation?
The bandwidth that you are assigned is for a combined total of your inbound and outbound web, email and FTP traffic.
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How many resellers will be using the box?
We are primarily concerned with the load on the box, rather than the number of resellers using the box. If any noticeable decrease in speed of service is noticed then we will immediately increase hardware capacity or split accounts off to additional servers.
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I am having problems with cPanel, where can I find help?
The following link will provide you with the answers to many common cPanel issues:http://faq.cpanel.net/list.cgi
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