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There were 32 questions found in this category:
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 Are you running PHP as a module?
No, we are running PHP through CGI which means that your scripts
must not have permissions higher than 755. If any of your scripts
tell you to change your .php files to permission 777 you can ignore
this.Also, because of the way phpsuexec works you will no longer
be able to place PHP direc...
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Can I have more than eight characters in my username?
This is a limitation set by Cpanel, and cannot be changed.
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Can I host .co.uk .co.nz and other types of domain names that I have registered elsewhere?
Yes, you can host any type of domain name here at Enetica. As long as the domain is currently registered, you can host it here on our servers.Note that when you are ready to serve the website from here, you will need to change the nameservers to:ns1.instanthosting.com.auns2.instanthosting.com.au&nbs...
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Can I limit what my customers can see in their Cpanel interface?
Yes, this is useful for customers who are not too familiar with cpanel. Sometimes it is best to limit what they can use so that they do not start using features they do not understand and cause unnecessary support issues.In your WHM, find the "Feature Manager" link under Packages on the left ha...
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Can I modify the accounts I have created?
Yes, you can modify an account by using the online contact form located on our website. Request an account upgrade......
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Can I suspend my customers?
Yes, through the WHM you can suspend and unsuspend customers at will. This process takes only a few minutes and can be done as many times as you like.
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Can I turn register_globals on?
Globally, we have the register_globals PHP parameter set to OFF.
You can turn it on by creating your own php.ini file in the directory that holds your php files. Keep in mind that a
php.ini does not recurse down into subdirectories, so you will need to create one in every directory.
W...
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Can the server act as a secondary MX for a domain?
No, we do not run a secondary MX ETRN type service.However, as an alternative you may point your second priority MX record to us and collect mail in POP accounts as per usual. You could then download any mail that you missed via a POP client.
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Do I have the option to apply branding to my account?
Yes, you can run all your services off your own domain name for transparency.Also, your WHM (web host manager software) has a branding module that allows you to have your logo displayed all throughout the administrative interface that your customer will use.Details are provided in the...
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Do the hosting accounts have php safe mode off by default?
Yes, php safe mode is turned off by default for all hosting plans.
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Do you have a list of the installed Perl Modules?
As of June 2005 we have the following perl modules installed: CwdCwdlib rereDynaLoader BBByteLoader EncodeEncodeFcntl GDBM_FileGDBM_FileNDBM_File SafeSafeops POSIXPOSIXSocket StorableStorablethreads ErrnoErrnoDevel::PPPort Devel::PeekDevel::PeekFile::Glob File::SpecFile::SpecFile::Spec::O...
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Do you run backups?
Yes, we currently back up our data daily.
However, we do this for our own recovery procedures and do not offer file recovery as a service.
If you feel you may need your data backed up, we suggest that you
take advantage of the backup feature through the Cpanel interface. You
...
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Does my SSH account allow me to edit customer config files?
No, the shell that you are given is jailed, meaning that you cannot edit anything outside of your own webspace.
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How do I check the total disk space used by my accounts?
To find out how much disk space your accounts are using, go to the WebHost Manager, and click on "Create a New Account". This will then show you the "Account Resource Limits", which explain how much is allocated and left over in the reseller accounts.
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How do I create accounts?
Log into your RWI at https://www.enetica.com.au/server-live/rwi.cgiClick on Configure under the Reseller Hosting menu.Click on Add new cpanel resellerYour cPanel username and cPanel Password are emailed to you when you first set the account up. The Remote access key you can obtain by logging into yo...
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How do I get 'Server Side Includes' to work?
There are many good sites around
dedicated to things like SSI so you should search around for detailed
information and how-to's. Below is a simple example of how to get SSI
working on our servers.
Copy and paste this under your
'public_html'...
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How do I restore a MySQL database?
All Mysql restores are to be done using the PHP script at the
bottom of this page. We do not support any other method.The
script is designed for large database dumps and will stagger your
database restoration, which means that it may take some time to
complete but it will not overload...
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How do my customers access their webmail?
Your customers can use the following URL:http://www.mydomain.com.au/webmailThis will redirect them to the login page for the webmail clients.
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How do the reseller hosting packages work?
When you purchase a reseller hosting package from us, you are allocated a certain amount of space on our servers, and a limited amount of bandwidth per month.You then divide this amongst your customers, charging as you see fit - the only additional charges are those of domain name registration.
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How do you work out the bandwidth allocation?
The bandwidth that you are assigned is for a combined total of your inbound and outbound traffic.
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